Disgusting ********* Business Practice and Customer Service.

RMS has the worst customer service I have ever come across. Its appalling really. They make no effort to contact their customers when a query has been logged and one keeps being sent from pillar to post every time when they call the call centre.

I logged my query on 23 July 2020 with the billing department and I was informed by their call centre that the turn around time is 48hours. its been a week!! Nobody has even bothered to contact me and their call centre keeps making lousy empty promises on how someone will contact me before the close of business.

I have not been at my unit from 26 March 2020 but funny enough RMS billed me for water consumption on the Month of April, May, June and July. And to top it all off I got DOUBLE BILLED in the month of JULY. There are duplicate identical figures reflecting on my statement which has never happened in any of my previous statements clearly indicating that their billing system for JULY was faulty.

Also how is this company billing for water that I did not consume this does not make sense to me where are they reading this from where are they getting the numbers from ? This is disgusting ********* behaviour and right now RMS is no different from a bunch ********.

******** consumers in the middle of a pandemic is really the bottom of the barrel! and at this point i am convinced they do not care a damn about their customers.

I called the call centre on the 23rd of July, the 24th, Monday the 27th, Wednesday the 28th, and on Thursday the 29th of July. On the 28th someday from the call centre that was helping me tells me that my mail has been lying around and has not been allocated so this means that the call centre against I spoke on the 3 occasions before this date were busy feeding me lies - unbelievable!

Today the company decided to cut off my electricity after their call centre agents told me someday will contact me on Monday the 27th of July to resolve this matter and my power will not be cut-off until the 31st of July but the morning of the 29th my power got cut off. Im suffering for something that is not even my fault!!

I am honestly fed up with the empty promises and lies from this company and they should not cut-off power until making an effort to resolve their mess and the query I logged.