1 reviews | Active since Nov 2018
Disgusting, Poor Service
For the past 20 days, there has not been a single individual who has been able to assist me regarding my water account with regards to the reading for my property meter. I have called several times and spoken to the following people: Osentse, Beauty and the manager, Andre.
Furthermore I have sent numerous messages to the watsapp customer number, only to be pushed from pillar to post with no factual feedback. This is gross INCOMPETENCE.
I was informed that a technician would be coming through to have a look a meter, which has not transpired to date. Further I am now placed in a prejudiced position as i do not know what amount to expect when I am actually billed.
This is absolutely UNACCEPTABLE, EXTREMLY POOR and DISGUSTING customer service to say the least.
Thank you for your review.
As we previously explained, the meter data is recording; however not pulling through to your smrt!Wallet.
A technician was onsite on Friday last week and we are in the process today of resolving this matter.
Further updates will follow.
Kind regards,
ismrt!Team
Thank you for your review.
As we previously explained, the meter data is recording; however not pulling through to your smrt!Wallet.
A technician was onsite on Friday last week and we are in the process today of resolving this matter.
Further updates will follow.
Kind regards,
ismrt!Team
