JO
Junaid O

1 reviews | Active since Nov 2018

26 Nov 2018, 11:56

Disgusting, Poor Service

For the past 20 days, there has not been a single individual who has been able to assist me regarding my water account with regards to the reading for my property meter. I have called several times and spoken to the following people: Osentse, Beauty and the manager, Andre.

Furthermore I have sent numerous messages to the watsapp customer number, only to be pushed from pillar to post with no factual feedback. This is gross INCOMPETENCE.

I was informed that a technician would be coming through to have a look a meter, which has not transpired to date. Further I am now placed in a prejudiced position as i do not know what amount to expect when I am actually billed.

This is absolutely UNACCEPTABLE, EXTREMLY POOR and DISGUSTING customer service to say the least.

0
Replies (1)
Remote Metering Solutions (RMS)
Remote Metering Solutions (RMS)'s reply26 Nov 2018, 12:56
Official
Hi  junaidomar 

Thank you for your review. 

As we previously explained, the meter data is recording; however not pulling through to your smrt!Wallet. 

A technician was onsite on Friday last week and we are in the process today of resolving this matter. 

Further updates will follow.

Kind regards,
ismrt!Team