Deposit & Unused Units NOT Refunded

Our complex changed metering systems at the beginning of July 2020. I then submitted an online cancellation form on the 9th of July which stated that my deposit and unused units would be refunded within 30 days. To date, I have not received a single email from Ismrt regarding feedback of this. Emails were sent to accounts, Patric and Tajrish and I have called multiple times, the first time I spoke to Connie who told me that Elvina is “working” on the cancellation request. The last few times I spoke to Lesego, who’s exact words were “Eish” I don’t know why payment was not made, I wish I could help you. According to Lesego the finance department is withholding the refunds to clients. She could also not provide any substantial feedback or contact details for the finance department. What I’d like to know is why? I’ve submitted the cancellation form and ID copy as requested? Ismrt were quick to request for deposits to be made when activating the accounts but can’t refund clients! I have email references, times and dates of calls to prove that countless follow ups were done from my side.