****** ******!!!

I've never come across a company that doesn't care about their clients like you... For every complaint I've seen here you give the same response... Basically you just don't care... I sent a complaint to your email because a week after I topped up my balance was extremely low to what it normally is... Your best explanation is municipal rates going up... They've gone up every year and I've never had such a problem... From topping up with R1800 and 7 days later having a balance of R672.51... Worse on the day I topped up I had a negative balance of about R10. When I enquire I'm told I had a negative balance of R789.99... And for the past year I always top up with R1650 and it always lasts until my next pay day. Now I top up more and a week later my balance is extremely low. Let me also not forget that for water and sanitation I was charged almost 50% of what I normally pay... That time there's been no changes in my household. Yol are ****** and you're ripping people off!!