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I was double billed for water and sanitation in September and October. I spotted double transactions for water and sanitation on my statements, then I queried this on the 1st of November and they corrected the billing and credited my account.

They have now doubled billed me again for November. However, this time the statement does not show duplicate transactions, but the amounts are double what I was charged in the previous months. I am quite convinced that they combined the amounts hoping I would not notice that they have double billed be again.