Bitterly Disappointed.

I submitted and paid for my application on 10 Dec 2018. Its now 23 Jan 2019 and I still don't have an account/ dashboard login. I've been calling your Call Centre and I've messaged your Whatsapp number and still nothing. I have spent 30 minutes of my airtime this week on hold for your call Centre number. No one seems to be available. I can't get any answers as to why I'm not yet able to login in to my dashboard or why a meter hasn't been allocated or whatever the story is. Please sort this out urgently as I've run out of patience with your service.