MK
Mbali K
1 reviews | Active since May 2020
21 May 2020, 20:03
Billing nightmare!
I’m completely appalled at the lack of customer service received from this service provider. I fail to understand how the billing works. Spoke to a call center agent by the name of Lesego Radebe on April 29th to query a daily billing item that didn’t make sense. She said this was a fee they collected on behalf of the estate manager. IT’S CHARGED DAILY! Thereafter I called the estate manager who knew nothing of such a fee. I sent an email to info@remotemetering... on Friday the 15th May and am yet to receive a response. This is unacceptable. Someone needs to explain what’s going on!!
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Replies (2)
Remote Metering Solutions (RMS)'s replyOfficial
22 May 2020, 11:20Hi Mabali, thank you for taking the time to write to us and I do apologise for the lack of response and frustration. I can understand that you are furious. May I please ask that you send me your unit number and complex or building name so that I can follow this up with the correct people and ensure that you get an answer ASAP. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply22 May 2020, 11:20
Official
Hi Mabali, thank you for taking the time to write to us and I do apologise for the lack of response and frustration. I can understand that you are furious. May I please ask that you send me your unit number and complex or building name so that I can follow this up with the correct people and ensure that you get an answer ASAP. Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
24 Jun 2020, 09:18Dear Mbali, thank you so much for your feedback. I will pass your message on to the team. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply24 Jun 2020, 09:18
Official
Dear Mbali, thank you so much for your feedback. I will pass your message on to the team. Best Regards Antoinette