Billing and Service delivery

Dear reader,

This is the claim seek to open the eyes of many people who might opt to use ISMRT as their electricity service provider.

Facts below to justify the claim: ISMRT sent me an invoice advising me that their system failed to run billing for the month of August 2017 and they apologize for the inconvenience. I requested the invoice and logs to justify the amount instead they debited my account without providing such information and they cut-off my service to purchase electricity. I am currently offline without electricity and I will take the matter with the Body Corporate to engage in this matter.

I also made the effort to cal their customer service, while I was busy on the phone waiting for the manager to explain the lady "Dineo" who was assisting me dropped the call and I wrote the email immediately explaining my dissatisfaction relating to the service. Another event is that they were billing me even if the power was off in our area, I have requested the billing logs to justify the billing until today they failed to provide such information.

It is my view that they are unprofessional and I wouldn't recommend them for any service whatsoever. I am also mobilizing that after the three (3) years term contract we need to suggest another service provider i.e, impact meters and/or using Eskom directly. :)