Bad worst useless service a person could pay for ,this company must leave

Would like to ly a complaint about bad service am receiving from remote metering solution, its not the 1st time this happened did put in a complaint with them but nothing is happening. Water fee, electricity fee ,fixed charge fee "that can go twice in a day" , Eft fee "that they can't even explain what is it for" all of this goes off on my account "meter box" everyday. Recently On 30th August I got notification that am running low at R54.45 , on 31st of August I topped up with R100 , on 1st September am told am owing -R340. Ive sent them an email and a watsup message on how did it end up to here,am told to go check my balance of which it reflects the R-374 that I dont know it occurred from. An whatsup was speaking to Rethlabile Moabi whom I ask if she could be refer me to someone who could help as she is not of help nothing happened even asked for manager contacts where I could reach him/her was told she doesnt know the contacts.I feel am paying for service that is doing me no good. Am left with negative from account that they cant even explain .went to rms offices today there was no one