1 reviews | Active since Dec 2015
Bad service from RMS
Bad service from RMS, they are busy giving me the run around about my refund. I filled the forms on time and when it was time to refund me they are not doing so. Still waiting for my refund from a place that I moved out in June????
Thank you for bringing this to my attention. Due to the Water and Sanitation that was used in June, the billing was not added to your smrt!Wallet account and the refund could not be finalised in time for submission on the 24th of July.
The sanitation and water charges were added yesterday and I have requested that your refund pay out is prioritised.
We always work to have your refund paid out 30 days after the move out date; however due to the final billing that had to be checked there was an unexpected delay.
I understand your frustration and apologise for your bad experience and the inconvenience this may have caused.
Kind regards,
The ismrt!Team
Thank you for bringing this to my attention. Due to the Water and Sanitation that was used in June, the billing was not added to your smrt!Wallet account and the refund could not be finalised in time for submission on the 24th of July.
The sanitation and water charges were added yesterday and I have requested that your refund pay out is prioritised.
We always work to have your refund paid out 30 days after the move out date; however due to the final billing that had to be checked there was an unexpected delay.
I understand your frustration and apologise for your bad experience and the inconvenience this may have caused.
Kind regards,
The ismrt!Team