Bad Service

This is the worst experience I have experienced with this company, I am displeased with their customer service. I am having issue with the consumption of my electricity. I spoke with an agent who was mainly rude in their service and instead of trying to sort out my query she was making excuses about why my electricity bill is so high, and that I'm consuming R50 a day. How is this possible that somebody can consume some much electricity without the use of a heater, stove and all essential appliances are off throughout the day. In this current situation that we are living in with no job and I am made spend R300 or more a week just on electricity. Your electricity don't get allocate on time you have to spend your airtime and money to get it allocated so that your light can back on. I am so sick and tired of all this nonsense and frustration I am going through with this company in a daily basis. I really want to know why my consumption is high. I have checked with order tenants in my complex and there electricity consumption is low then mind even they too can't understand. We only three, my son daughter and myself, I used gas heater and stove. We watch dstv and Netflix on our phones. I don't know when last I turn on my TV even sat in the living room because of the cold. I have tried to communicate with them via emails to get answers but to no avail. Today I bought R 200 electricity when I got back from the shops my lights was off and I got and email that my balance is - R 64 please explain to me how is possible guys in this current situation that we found ourselves living. Something needs to be done soon and I need my account to look at urgently.