Bad service

Good day,

I trust that you are well.

I had an issue before with this company where they were not billing me and suddenly hit me with a - R2000 bill. What is meant to happen is that once the balance reaches a certain level, I receive a notification to top up. This did not happen in the first instance. I paid the R2000 and requested that my balance does not roll over. If my electricity is at R0, switch it off like a normal prepaid meter.

I noticed that their system has stopped billing again. It's been a week now since i sent them the initial email enquiring however they have not responded. I have also sent them follow up emails and they still haven't responded. My fear is that I get another huge bill from them after I asked for it not to roll over to the negatives. I even called and the agent couldn't give me a clear answer and said they would sort it out, this still had not happened.

I think investigation needs to happen here as I've also never paid such high amounts for electricity before on a normal prepaid system. Who is the regulator/ ombudsman? I'd like to log a formal complaint.

Regards Tumelo Modiga