kM
khuthadzo M
1 reviews | Active since Mar 2019
08 Mar 2019, 09:48
Bad service
the service is very bad and frustrating. firtsly the new way of trying to make the service quick where they have accounts with all banks for manual payments does not work as promised. instead of an automatic top up right after payment with an account of the same bank, we have to wait for kpore than 5hours to be done and not automatically. i have to first send the receipt to them through whatsapp if its after 5 and the response is suppose to be between 30-45 minutes but it takes more than 2 hours for them to respond. the service is very bad.
the billing is just ridiculous.
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Remote Metering Solutions (RMS)'s replyOfficial
24 Apr 2019, 08:03Good day Khuthazo, the payment from bank to bank should be immediate. The only problem we have experienced is with Capitec, where the amounts do not reflect immediately as they should. We therefore request for a proof of payment to be sent to us in order to ensure that the funds are correctly allocated. We apologise for the inconvenience caused. In future, should you struggle to get hold of our call centre, please send an email to *** Regards, the ismrt! Team
Remote Metering Solutions (RMS)'s reply24 Apr 2019, 08:03
Official
Good day Khuthazo, the payment from bank to bank should be immediate. The only problem we have experienced is with Capitec, where the amounts do not reflect immediately as they should. We therefore request for a proof of payment to be sent to us in order to ensure that the funds are correctly allocated. We apologise for the inconvenience caused. In future, should you struggle to get hold of our call centre, please send an email to *** Regards, the ismrt! Team