Bad service

RMS billed water and Other utilities yesterday and today they decided to switch off my electricity?? What happened to the grace period?? Fine I deposited the money on to the account to have electricity back on and I am told about 48hours waiting nonsense. On top of that I still had to deal with Tshepang, who instead of doing his work decides I must speak to the manager, fine Let me speak to the manager Tshepang, but instead doesn’t transfer me to the manager but takes me back to the switch board and the switch board takes me back to another call centre agent and that’s when I hear of the 48hours story and that there is no grace period anymore, New Management orders... but surprising because on Friday 23/01/2021 I got the below email from this email address: ***

Dear consumer,

You might receive a low balance SMS / Email notification next week.

This does not mean you used more "electricity" since your last notification. It only means the monthly billing was deducted from your balance.

A grace period of 3 working days is given for payments to be made before disconnections commence on all smrt!Wallets.