Bad Customer Service

i haven't received my deposit back from RMS and they don't even bother to respond to my emails, i have completed the cancellation form and still nothing, i moved out end of June 2020.

I only received a month later a response from Elvina stating that it will be processed within 30 days from that date. To date, nothing has happened. I have had numerous phone calls, emails and escalations. No one seems to be able to assist. No one even responds on email anymore. When phoning, everyone tells me yes my account has been closed, no, we don't know why you haven't received your funds.

Why am i not getting my deposit back???????????????????