DA
Dorain A
1 reviews | Active since Sept 2020
27 Mar 2025, 18:16
Bad
They of no use don’t help at all , very delayed and respond after 48 hours or later. The rates are very questionable .legal resellers have to follow the rules with they are not . This is the worst remote electricity company . Let’s not go to deposits and hidden fees tenants need to pay . Not to mention I have a baby and had no electricity for 3 days because they don’t work on weekends and they had a problem with the immediate payment apparently my reference number is confusing so it took 3 days to identify and later took them 2weeks to load my account . Don’t recommend this to anybody . Not to mention the electricity randomly goes off then back on
Helpful (0)
Replies (3)0
Replies (3)
Remote Metering Solutions (RMS)'s replyOfficial
01 Apr 2025, 08:03Hi Dorain. Thank you for taking the time to share your feedback. We deeply apologise for the experience you've described, and we understand how frustrating this must have been, especially with the challenges you faced during the power outage.Please know that we take all concerns seriously and strive to improve our service. We would appreciate the opportunity to address your specific issues in more detail. Could you kindly email us directly at ***? This will help us investigate the situation thoroughly and ensure we take the necessary steps to resolve it.We truly value your input and hope to regain your trust by providing a better experience moving forward.
Remote Metering Solutions (RMS)'s reply01 Apr 2025, 08:03
Official
Hi Dorain. Thank you for taking the time to share your feedback. We deeply apologise for the experience you've described, and we understand how frustrating this must have been, especially with the challenges you faced during the power outage.Please know that we take all concerns seriously and strive to improve our service. We would appreciate the opportunity to address your specific issues in more detail. Could you kindly email us directly at ***? This will help us investigate the situation thoroughly and ensure we take the necessary steps to resolve it.We truly value your input and hope to regain your trust by providing a better experience moving forward.
DA
Dorain A's updateReviewer Update
01 Apr 2025, 11:38One can not email stars as a business you should know that popi act is enforced on all platforms. Unless you don’t follow it , my electricity is still off and everyday electricity is a problem with you guys …after a long day of fasting a person must come home to bad food ! And buy new food cause my electricity is not allocated yet I don’t understand the process of eft the proof of payment to myself then WhatsApp the eft pop to y’all then calling ,instead of the bank sending the email after the eft . But good luck with the process I will be moving out due to this …it’s not a convenient at all
DA
Dorain A's update01 Apr 2025, 11:38
Reviewer Update
One can not email stars as a business you should know that popi act is enforced on all platforms. Unless you don’t follow it , my electricity is still off and everyday electricity is a problem with you guys …after a long day of fasting a person must come home to bad food ! And buy new food cause my electricity is not allocated yet I don’t understand the process of eft the proof of payment to myself then WhatsApp the eft pop to y’all then calling ,instead of the bank sending the email after the eft . But good luck with the process I will be moving out due to this …it’s not a convenient at all
Remote Metering Solutions (RMS)'s replyOfficial
15 Apr 2025, 08:34Hi Dorain, Thank you for your further response. We understand your frustration, especially given the timing of the outage and the added stress during fasting. Please accept our sincere apologies for the inconvenience and disruption this caused. Due to the nature of this public platform and POPIA restrictions, we were unfortunately unable to access your full contact details initially — just as our email address appeared masked to you, your information was also partially obscured on our side. However, we’re pleased that we were able to reach you directly last week and trust that Dineo was able to assist and provide clarity around your concerns — whether or not they were related to our system. We remain committed to improving our service and appreciate your honest feedback. Should you have any further issues, please don’t hesitate to contact us via *** or WhatsApp for quicker assistance.
Kind regards,
Tajrish Herbst
On behalf of Remote Metering Solutions
Kind regards,
Tajrish Herbst
On behalf of Remote Metering Solutions
Remote Metering Solutions (RMS)'s reply15 Apr 2025, 08:34
Official
Hi Dorain, Thank you for your further response. We understand your frustration, especially given the timing of the outage and the added stress during fasting. Please accept our sincere apologies for the inconvenience and disruption this caused. Due to the nature of this public platform and POPIA restrictions, we were unfortunately unable to access your full contact details initially — just as our email address appeared masked to you, your information was also partially obscured on our side. However, we’re pleased that we were able to reach you directly last week and trust that Dineo was able to assist and provide clarity around your concerns — whether or not they were related to our system. We remain committed to improving our service and appreciate your honest feedback. Should you have any further issues, please don’t hesitate to contact us via *** or WhatsApp for quicker assistance.
Kind regards,
Tajrish Herbst
On behalf of Remote Metering Solutions
Kind regards,
Tajrish Herbst
On behalf of Remote Metering Solutions