Avoid RMS at All Costs: Unreliable Service and Shocking Customer Support

I am appalled by RMS’s lack of accountability and transparency. Despite reaching out numerous times, I’ve faced nothing but indifference and dismissive responses. Their customer service representatives are poorly trained, often shifting blame to other entities without providing any real solutions.

In addition to back-charging absurd amounts, they’ve also failed to provide any detailed breakdowns or justifications for these charges. It feels like they are more focused on increasing their profits at the expense of customers, rather than providing fair and transparent services.

Moreover, their so-called “support” process is a nightmare. Long wait times, unhelpful responses, and representatives who seem to lack both the authority and willingness to resolve issues have left me feeling frustrated and helpless. Any attempt to escalate or get clear answers is stonewalled. It’s as though they’re hiding behind a wall of bureaucracy, hoping customers will give up and pay whatever they demand without question.

In summary, RMS has shown me that they value profit over customer satisfaction, transparency, and basic decency. I would strongly advise anyone considering their services to look elsewhere—avoid this company if you want honest billing and customer support that actually cares.