JB
JD B
1 reviews | Active since Jul 2016
19 May 2020, 11:35
1st time user, frustrated from day 1
Client service is virtually non existent. Asking why my rates increase in the middle of the month and all I get is a copy and paste of how to get the rate on my statement. Thank you, I read the rates and therefore I have a question
Helpful (0)
Replies (4)0
Replies (4)
Remote Metering Solutions (RMS)'s replyOfficial
19 May 2020, 15:29Dear JD, thank you for bringing this to our attention. Can you please send me your unit number and building / complex name so that I can action this ASAP? Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply19 May 2020, 15:29
Official
Dear JD, thank you for bringing this to our attention. Can you please send me your unit number and building / complex name so that I can action this ASAP? Best Regards Antoinette
Remote Metering Solutions (RMS)'s replyOfficial
19 May 2020, 15:31I would also like to know who you spoke to that gave you " copy and paste of how to get the rate on my statement ". Can you please advise? Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply19 May 2020, 15:31
Official
I would also like to know who you spoke to that gave you " copy and paste of how to get the rate on my statement ". Can you please advise? Best Regards Antoinette
JB
JD B's updateReviewer Update
19 May 2020, 15:42not the best idea to give address details on the internet. Maybe phoning will be best. The person who assisted me, was one of the WhatsApp consultants (they don't give names when assisting)
JB
JD B's update19 May 2020, 15:42
Reviewer Update
not the best idea to give address details on the internet. Maybe phoning will be best. The person who assisted me, was one of the WhatsApp consultants (they don't give names when assisting)
Remote Metering Solutions (RMS)'s replyOfficial
19 May 2020, 16:34Hi JD, will send you a whatsapp from my personal mobile nr. This is not a company phone and cannot be used for any official correspondence... but I do understand your concern. If you whatsapp me your unit nr and building name I can quickly escalate it. Please also send me the whatsapp conversation history or whatsapp nr you used and date/time.... so that I can see who was manning the phone and follow-up on what happend there. Best Regards Antoinette
Remote Metering Solutions (RMS)'s reply19 May 2020, 16:34
Official
Hi JD, will send you a whatsapp from my personal mobile nr. This is not a company phone and cannot be used for any official correspondence... but I do understand your concern. If you whatsapp me your unit nr and building name I can quickly escalate it. Please also send me the whatsapp conversation history or whatsapp nr you used and date/time.... so that I can see who was manning the phone and follow-up on what happend there. Best Regards Antoinette