WORST SERVICE RECIEVED

I have now had 8/9 various complaints and bad service with regards to my queries. The lastest one is that I put through a claim on the 10 June 2015 via the discovery app. I decided to call in on friday the 12th just to be to that there is no claim loaded. After speaking to Ni-Shaat Ahjum, she said that i should resend it and she will resubmit the claim and it should be paid out no late than Monday but she can not promise anything. Its is now day 5 and still no claims have been paid out. This is just one problem I am having, I am also awaiting feedback from Phillip from a query logged over a month ago, spoke to a Reyana on monday the 15th who was the only helpful person in the company, and discovered that Phillip on worked on my query on the 26th May and never ever followed up until I queried it. This is completely unacceptable as a client I should not be following up on query, calling the call centre and spend over 1 hour on calls and not being asked if a consultant can call me back. This morning I queried the outstanding payment and was told by Jason that Ni-Shaat will cal me back. I AM STILL WAITING. <br> <br> THIS TYPE OF SERVICE IS DISAPPOINTING AND MAKES ME CONSIDER CANCALLING