Worst Medical Aid Customer Service Access!!!

I am disgusted with Remedi Service and would not recommend them anyone to them! <br> <br> I have been a Remedi Health member for under 2 years and was debited without my consent after having received authorisation for an in-hospital surgery which would be covered. I have tried to reach them every day for the past week trying to clarify this with them and used their contact number from their website, was put through to Discovery, the discovery agent now had to make me hold for Remedi for 10-15 min per session and they never picked up. This happened every day!!!<br> <br> Why does Remedi not have a direct contact number and email contact details on their site and why do they Never answer their phone? I want Remedi Health to contact me ASAP. Once is fine, but every day is NOT!<br> <br> Frustrated