Remedi Medical Scheme refuse to pay for Oral Contraceptive.

This is what Remedi say in the benefit brochure. (Unlimited if you get the medicine from your chosen Remedi Standard Option GP. Oral contraceptives are covered up to R165 per female beneficiary per month from overall annual limit at preferred provider pharmacies.) But it in real life they do not pay for Oral Contraceptive. I have been phoning and mailing them for 3 months now. They still refuse to pay.