Adding of GP onto network, and delay in feedback

Good day<br> I am terribly disappointed with the service I have been receiving from Remedi this year. You can listen to the scores of phone calls I have made regarding the adding of a GP, and then sorting out the claims. I have eventually spoken to a supervisor (Samantha) who was going to get back to me before 12 the same day. That was at 9.20 on Tuesday the 26th. Nothing. I had to call the next day to find out what was going on. The call centre operator had to give me a message that she is busy with it and will get back to me on the matter. It has now been almost a week again.<br> I might add that this has been dragging on from January. That is 8 months!!!! I cannot help but wonder why the blatant delay and refusal to get back to me...... Looking for a loophole? Waiting for the claims to be outdated? <br> Also - your call centre operators are friendly