TrustIndex
2.7
Â
NPS Score
-84
Recommended: Unlikely
Jun '26 - Nov '26
Frequently Asked Questions About RelivioLab
Is RelivioLab trustworthy?
RelivioLab has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2023
**** COMPANY
**** Formal Complaint - 4 Month Failure to Refund & Repeated False Assurances - RelivioLab!!! On 11 July 2026 I placed an order with RelivioLab. The order was supposed to deliver within 2 weeks. It did not. Tracking was only provided in August after repeated follow-ups. Delivery was attempted once on 26 August 2026 via Fastway and they failed to contact me for delivery. I escalated for Fastway Couriers Durban to give me a track of how many times the driver attempted contact and I was ignored. Then I was told to collect by Relivio and I declined depot collection. Further instructed RTS - Return To Sender, which was acknowledged. Since 6 August 2026 I have been requesting a full refund. The company acknowledged the refund multiple times, approved it on 23 October, promised POP and 1-7 days processing, but as of 09 November 2026 - almost 4 months after purchase - no refund has been received and no POP has been provided. All responses since have been generic apologies. The last email on 09 Nov 2026 telling me to "take a moment to breathe" regarding MY money after 4 months of waiting is appalling and unprofessional. Chronological Log of Refund Requests & Acknowledgements: Date & Time Action *11 July 2026* *Order Placed - Order #1213* *06 Aug 2026 @ 03:46* *REQUEST #1:* I requested a full refund for the first time. *06 Aug 2026 @ 06:08* Company acknowledged, said tracking would be sent instead of processing refund. *14 Aug 2026 @ 07:22* *REQUEST #2:* Requested refund if delivery date not provided. Said I feel ****med. *01 Sep 2026 @ 06:43* *REQUEST #3:* Asked "When and how will I get my refund?" after RTS. *01 Sep 2026 @ 10:43* *REQUEST #4:* Stated "I want a refund, I'm done." Refused depot collection. *02 Sep 2026 @ 06:19* *REQUEST #5:* "I repeat I want a ****en refund. I WANT MY MONEY BACK!" *03 Sep 2026 @ 06:20* *REQUEST #6:* "I want it RTSd and I want my money back" *04 Sep 2026 @ 07:47* *REQUEST #7:* Instructed RTS and asked for refund process. *04 Sep 2026 @ 10:09* *ACKNOWLEDGMENT #1:* Company confirmed RTS noted. Said they will advise next steps on refund once parcel returned. *18 Sep 2026 @ 09:41* *REQUEST #8:* Requested feedback regarding refund of RTSd order. *18 Sep 2026 @ 10:04* *ACKNOWLEDGMENT #2:* Company said awaiting final confirmation regarding escalation of RTS order and refund. *01 Oct 2026 @ 06:49* *REQUEST #9:* "I just want my money back." *01 Oct 2026 @ 13:04* *ACKNOWLEDGMENT #3:* Company said "we can process your refund and also arrange new parcel" - offered refund + reshipment. *07 Oct 2026 @ 07:48* *REQUEST #10:* "Just begin the refund process, I expect a full refund." *07 Oct 2026 @ 12:24* *ACKNOWLEDGMENT #4 - ESCALATION:* Company acknowledged full refund request and escalated to Finance Department. *23 Oct 2026 @ 09:57* *REQUEST #11:* Asked for refund update. *23 Oct 2026 @ 12:01* *REQUEST #12:* Escalation - Requested management, legal email, threatened ICASA/Ombudsman. Demanded turnaround time. *23 Oct 2026 @ 12:43* *ACKNOWLEDGMENT #5 - APPROVAL:* Company stated "Your refund has now been approved by our finance team. Kindly allow 1-7 business days" *27 Oct 2026 @ 06:09* *REQUEST #13:* Requested POP - Proof of Payment of refund. *27 Oct 2026 @ 13:29* *ACKNOWLEDGMENT #6:* Company said reconciling payment records to retrieve POP. *28 Oct 2026 @ 10:48* *REQUEST #14:* Demanded Turnaround time. *28 Oct 2026 @ 11:10* *ACKNOWLEDGMENT #7:* Company said TAT is 1-7 days. *06 Nov 2026 @ 06:42* *REQUEST #15:* Requested feedback - stated over 7 days since 23rd processing promise. *06 Nov 2026 @ 12:26* *ACKNOWLEDGMENT #8:* Company apologized refund still not finalised, said escalating internally with finance. *07 Nov 2026 @ 16:41* *REQUEST #16:* Stated escalating Monday morning. *09 Nov 2026 @ 10:37* *ACKNOWLEDGMENT #9:* Company said refund request prioritized, POP will be sent, week intended to close matter. *09 Nov 2026 @ 10:45* *REQUEST #17:* Rejected empty assurances, demanded POP not apologies, stated will report and escalate. *09 Nov 2026 @ 10:52* *ACKNOWLEDGMENT #10 - FALSE PROMISE:* Company said "asked our finance team to prioritise immediate payment directly into your bank account" - No POP provided. *09 Nov 2026 @ 10:57* *FINAL REQUEST:* Offended by "breathe" comment, stated will post on all social media. Demanded to stop emailing unless it's a POP. This constitutes: 1. Failure to deliver goods within reasonable time after payment on 11 July 2026. 2. Failure to process a refund after RTS was acknowledged on 04 Sep 2026. 3. False and misleading assurances - On 23 Oct 2026 refund was "approved" with 1-7 days promise. As of 09 Nov 2026 (17 days later) no funds received. 4. Failure to provide Proof of Payment despite multiple requests on 27 Oct, 06 Nov, 08 Nov, 09 Nov. 5. Unprofessional conduct and failure of customer care obligations. 6. Total of 17 refund requests over 3 months. *I am demanding:* - Immediate proof of payment for the full refund of Order #1213 - Confirmation of refund amount and date funds will reflect - Written explanation for the 4-month delay
1 reviews | Active since Mar 2023
**** COMPANY
**** Formal Complaint - 4 Month Failure to Refund & Repeated False Assurances - RelivioLab!!! On 11 July 2026 I placed an order with RelivioLab. The order was supposed to deliver within 2 weeks. It did not. Tracking was only provided in August after repeated follow-ups. Delivery was attempted once on 26 August 2026 via Fastway and they failed to contact me for delivery. I escalated for Fastway Couriers Durban to give me a track of how many times the driver attempted contact and I was ignored. Then I was told to collect by Relivio and I declined depot collection. Further instructed RTS - Return To Sender, which was acknowledged. Since 6 August 2026 I have been requesting a full refund. The company acknowledged the refund multiple times, approved it on 23 October, promised POP and 1-7 days processing, but as of 09 November 2026 - almost 4 months after purchase - no refund has been received and no POP has been provided. All responses since have been generic apologies. The last email on 09 Nov 2026 telling me to "take a moment to breathe" regarding MY money after 4 months of waiting is appalling and unprofessional. Chronological Log of Refund Requests & Acknowledgements: Date & Time Action *11 July 2026* *Order Placed - Order #1213* *06 Aug 2026 @ 03:46* *REQUEST #1:* I requested a full refund for the first time. *06 Aug 2026 @ 06:08* Company acknowledged, said tracking would be sent instead of processing refund. *14 Aug 2026 @ 07:22* *REQUEST #2:* Requested refund if delivery date not provided. Said I feel ****med. *01 Sep 2026 @ 06:43* *REQUEST #3:* Asked "When and how will I get my refund?" after RTS. *01 Sep 2026 @ 10:43* *REQUEST #4:* Stated "I want a refund, I'm done." Refused depot collection. *02 Sep 2026 @ 06:19* *REQUEST #5:* "I repeat I want a ****en refund. I WANT MY MONEY BACK!" *03 Sep 2026 @ 06:20* *REQUEST #6:* "I want it RTSd and I want my money back" *04 Sep 2026 @ 07:47* *REQUEST #7:* Instructed RTS and asked for refund process. *04 Sep 2026 @ 10:09* *ACKNOWLEDGMENT #1:* Company confirmed RTS noted. Said they will advise next steps on refund once parcel returned. *18 Sep 2026 @ 09:41* *REQUEST #8:* Requested feedback regarding refund of RTSd order. *18 Sep 2026 @ 10:04* *ACKNOWLEDGMENT #2:* Company said awaiting final confirmation regarding escalation of RTS order and refund. *01 Oct 2026 @ 06:49* *REQUEST #9:* "I just want my money back." *01 Oct 2026 @ 13:04* *ACKNOWLEDGMENT #3:* Company said "we can process your refund and also arrange new parcel" - offered refund + reshipment. *07 Oct 2026 @ 07:48* *REQUEST #10:* "Just begin the refund process, I expect a full refund." *07 Oct 2026 @ 12:24* *ACKNOWLEDGMENT #4 - ESCALATION:* Company acknowledged full refund request and escalated to Finance Department. *23 Oct 2026 @ 09:57* *REQUEST #11:* Asked for refund update. *23 Oct 2026 @ 12:01* *REQUEST #12:* Escalation - Requested management, legal email, threatened ICASA/Ombudsman. Demanded turnaround time. *23 Oct 2026 @ 12:43* *ACKNOWLEDGMENT #5 - APPROVAL:* Company stated "Your refund has now been approved by our finance team. Kindly allow 1-7 business days" *27 Oct 2026 @ 06:09* *REQUEST #13:* Requested POP - Proof of Payment of refund. *27 Oct 2026 @ 13:29* *ACKNOWLEDGMENT #6:* Company said reconciling payment records to retrieve POP. *28 Oct 2026 @ 10:48* *REQUEST #14:* Demanded Turnaround time. *28 Oct 2026 @ 11:10* *ACKNOWLEDGMENT #7:* Company said TAT is 1-7 days. *06 Nov 2026 @ 06:42* *REQUEST #15:* Requested feedback - stated over 7 days since 23rd processing promise. *06 Nov 2026 @ 12:26* *ACKNOWLEDGMENT #8:* Company apologized refund still not finalised, said escalating internally with finance. *07 Nov 2026 @ 16:41* *REQUEST #16:* Stated escalating Monday morning. *09 Nov 2026 @ 10:37* *ACKNOWLEDGMENT #9:* Company said refund request prioritized, POP will be sent, week intended to close matter. *09 Nov 2026 @ 10:45* *REQUEST #17:* Rejected empty assurances, demanded POP not apologies, stated will report and escalate. *09 Nov 2026 @ 10:52* *ACKNOWLEDGMENT #10 - FALSE PROMISE:* Company said "asked our finance team to prioritise immediate payment directly into your bank account" - No POP provided. *09 Nov 2026 @ 10:57* *FINAL REQUEST:* Offended by "breathe" comment, stated will post on all social media. Demanded to stop emailing unless it's a POP. This constitutes: 1. Failure to deliver goods within reasonable time after payment on 11 July 2026. 2. Failure to process a refund after RTS was acknowledged on 04 Sep 2026. 3. False and misleading assurances - On 23 Oct 2026 refund was "approved" with 1-7 days promise. As of 09 Nov 2026 (17 days later) no funds received. 4. Failure to provide Proof of Payment despite multiple requests on 27 Oct, 06 Nov, 08 Nov, 09 Nov. 5. Unprofessional conduct and failure of customer care obligations. 6. Total of 17 refund requests over 3 months. *I am demanding:* - Immediate proof of payment for the full refund of Order #1213 - Confirmation of refund amount and date funds will reflect - Written explanation for the 4-month delay
1 reviews | Active since Oct 2019
****MMM
DO NOT BUY ANYTHING FROM THIS COMPANY THEY ARE A ****, I PLACED AN ORDER 3WEEKS AGO AND NOTHING RECEIVED, ORDER IS NOT EVEN SHIPPED, WHEN I TELL THEM I WANT A REFUND THEY REFUSE AND SAY THEY WILL GET BACK TO ME ON MY PACKAGE, ITS THE SAME EMAIL RESPONSE EVERYDAY....... DO NOT WASTE YOUR MONEY ON THIS COMPANY THAT IM SURE DOESNT EVEN EXIST
1 reviews | Active since Oct 2019
****MMM
DO NOT BUY ANYTHING FROM THIS COMPANY THEY ARE A ****, I PLACED AN ORDER 3WEEKS AGO AND NOTHING RECEIVED, ORDER IS NOT EVEN SHIPPED, WHEN I TELL THEM I WANT A REFUND THEY REFUSE AND SAY THEY WILL GET BACK TO ME ON MY PACKAGE, ITS THE SAME EMAIL RESPONSE EVERYDAY....... DO NOT WASTE YOUR MONEY ON THIS COMPANY THAT IM SURE DOESNT EVEN EXIST
1 reviews | Active since Nov 2026
Reliviolab
This is a ****, very terrible business to buy from, I have made an order and have been waiting for almost a month, when in *** they say they are packaging I don't advice anyone to buy from these ******** at all, they don't send you tracking and only want your money 💰….. buy at your own risk . I have all the screenshots to their purchase and *** ….. they are nonsense
1 reviews | Active since Nov 2026
Reliviolab
This is a ****, very terrible business to buy from, I have made an order and have been waiting for almost a month, when in *** they say they are packaging I don't advice anyone to buy from these ******** at all, they don't send you tracking and only want your money 💰….. buy at your own risk . I have all the screenshots to their purchase and *** ….. they are nonsense
1 reviews | Active since Nov 2021
Pathetic services if this is even legit I'm thinking more it's a big "****"
If there was option for no stars are would have put a 0 star I'm starting to wonder if this are legit. More than a month I waited for my order than eventually they rep**** that they tried to deliver but couldn't get hold of me because my contact number was ***, so they send the parcel back to Temu I was lost I never placed a order with Temu why do they send it there than again they said they send the order again which I told them i don't want the order please refund my money so I'm patiently waiting on my refund there's just something that is a bit off of this company I would not advise taking a chance
1 reviews | Active since Nov 2021
Pathetic services if this is even legit I'm thinking more it's a big "****"
If there was option for no stars are would have put a 0 star I'm starting to wonder if this are legit. More than a month I waited for my order than eventually they rep**** that they tried to deliver but couldn't get hold of me because my contact number was ***, so they send the parcel back to Temu I was lost I never placed a order with Temu why do they send it there than again they said they send the order again which I told them i don't want the order please refund my money so I'm patiently waiting on my refund there's just something that is a bit off of this company I would not advise taking a chance
1 reviews | Active since Oct 2026
Terrible
I placed an order on 3 September 2026 and i still haven't received the parcel, nor did i receive the tracking information upon request. Yesterday 6 October 2026 i demanded a refund and only then they decide to send me the tracking information saying the parcel is still the warehouse getting prepared for shipment. i do not want that parcel anymore but a refund!
1 reviews | Active since Oct 2026
Terrible
I placed an order on 3 September 2026 and i still haven't received the parcel, nor did i receive the tracking information upon request. Yesterday 6 October 2026 i demanded a refund and only then they decide to send me the tracking information saying the parcel is still the warehouse getting prepared for shipment. i do not want that parcel anymore but a refund!
1 reviews | Active since Feb 2025
********!
They are ********. I ordered online, paid and been waiting over a month for my product. They have no tracking, when I *** after 2 weeks they said they will look into it. They keep looking into it. They can't give a refund if the product was not received... How do I send something back if you have not sent it, they are total ********. Everyone online is waiting weeks for their products. Everytime I comment on their pop up reels someone replies, doesn't matter what time of day, but no one can tell me where my product is or just give me a refund. ********!
1 reviews | Active since Feb 2025
********!
They are ********. I ordered online, paid and been waiting over a month for my product. They have no tracking, when I *** after 2 weeks they said they will look into it. They keep looking into it. They can't give a refund if the product was not received... How do I send something back if you have not sent it, they are total ********. Everyone online is waiting weeks for their products. Everytime I comment on their pop up reels someone replies, doesn't matter what time of day, but no one can tell me where my product is or just give me a refund. ********!