We'll reply to you within 24 to 48hrs. - Don't lie to customers

Send an email to ask about a product - got a reply with a referance number to state and I qoute "Hi

Thank you for your email. We'll reply to you within 24 to 48hrs. Your ticket number is QMVF4Z.

Please use ticket ID for all future communication or reply to this email to keep all our communication in one thread.

Thank you very much for your patience.

Kind Regards Reliable Store Team, this was received on the Sep 20, 2021, 12:44 PM (7 days ago)"

It is now 7 days later and still no reply, shocking to say the least on this service!