Very bad after sales support

I have ordered a Watch band for my Apple Watch on the 2nd of Dec’22. After ordering I realized that the spec of the Watch band is not what I initially hoped for and tried to get hold of of them using mail and direct call. I received one reply with only one of 2 questions answered and then left two messages for the sales agent, Primrose, to call me back as she is busy with another customer, but never call back.