Useless reliablestore

I ordered WOW snooper diagnostic tool on the 03/13/2022. Made several follow-up via email and tried to call them with no luck. I eventually laid a complain with The Office of the Consumer Goods and Services Ombud (CGSO). They themselves could not reach them.

See below notice from Ombud I hereby conclude that there is no reasonable probability of the parties named above resolving their dispute through the process provided for by this office. Accordingly, I terminate the process by this notice to the parties.

Reason that matter was not resolved: Due to no co-operation by the supplier

They advised that I should escalate my issues to NCC. See below communication

In view of the above, the complainant is advised that he or she may file a complaint with the National Consumer Commission in accordance with section 71 (1) of the CPA, which provides that: “Any person may file a complaint concerning a matter contemplated in section 69 (1)(c)(ii) or (2)(b) with the Commission in the prescribed manner and form, alleging that a person has acted in a manner inconsistent with this Act.” In that regard, we attach the NCC complaint form to enable you to lodge your complaint with them should you elect to do so.

This must have helped somehow, before I even opened a case with NCC. Reliablestore contacted me and promised to process my refund. The eventually made the refund on the 12 December 2022.

I would advise anyone having problems with reliablestore to contact the Ombuds as I did and NCC. We cannot allow this service provider to take our money. Please do not give up. I have made the a promise that I will be sending this notice to all social media platform - I intend keeping my promise ( this will learn something from)