Untruthful and ***********

I placed an order with "Reliable" store on the 5th of December, and the order was only processed by the local counterpart on the 13th of December. I can not see how it takes 6 and a half days to process an order that has already been paid for in full.

After then waiting another 4 days without any sort of tracking number, I contacted the store via e-mail, and shortly thereafter received a response from Puleng apologizing for the delay, and assuring me that my order would be delivered on Wednesday the 18th of December. The only thing I received on the 18th of December was a tracking number (13 days after payment was made).

Upon viewing the online tracking process, I was very surprised to see that my order was only confirmed on the 17th of December at the warehouse in China, took a further full 2 days to package, and then left China on the 22nd of December.

The upsetting part of this whole ordeal is that Puleng assured me that delivery to me would take place on Wednesday the 18th of December. What she actually meant was that my order was still busy being packed on the other side of the planet.

If the store had just come clean upon my first email to them, I would not have had a problem with this situation, but I will not tolerate being **** to after I have made full payment for a product.

Should my order not be delivered to me by 17:00 today, I expect a full and immediate refund. Should this not happen, I will explore further avenues to ensure that no other person has to suffer such complete and utter incompetence and blatant lying ever again, as I am not the first person to go through this experience with Reliable Store.