unReliable Store

On the 25th of December 2022 I ordered goods from this store showing on the website that they had it in stock in their warehouse. My order number is #54536. Two weeks after ordering I still hadn't received any communication from them other than the order confirmation. But seeing as it had been Christmas and New Year and a bunch of holidays I gave them the benefit of the doubt. on the 10th of January I tried phoning the number on their website about 50 times. They never answered the phone, not once. So I sent an email enquiring to the status of my order. I received back an automated email stating that they would get back to me within 24 to 48 hours. The next day I received the following message from them:

Thank you for your recent purchase with Reliable Store. The status of your order has been processed. A tracking link from buffalo logistics will be sent to you to help you track the consignment from our fulfillment center to our Johannesburg warehouse where your order will be prepared for delivery.

Apologies for the delay.

So I waited for the tracking link from Buffalo logistics. By the way, as far as my knowledge goes Buffalo logistics is an international company shipping world wide from China. So it now seems to me that the items I ordered where never in stock in their SA warehouse. They are drop shipping it from China. On the 17th of January I still hadn't received any tracking info or had any updates from the unreliable store so I sent another email enquiring about my shipment status and why it was coming from China after they stated that it was in stock in their SA warehouse. No reply. On the 28th of January there was finally an email from them with the following message:

Kindly receive and accept my sincere apology for and resultant poor communication. However, may I kindly request that you allow me to find out what is the status of your order, and I will revert as soon as feedback has been provided.

On the 29th I once again emailed an enquiry on the status of my order. No reply. On the 1st of February I send the same message again via email. No reply. Later that day I let them know via email that I had lost a client due to their incompetence. I have to finish projects that I am not able to finish without these parts that I ordered from them. I still haven't heard anything back from them since the last message that I sent on 1 Feb. I am beyond irritated with them and have no idea what to do to get answers. I have bought from them before with no issues but this time they have lost me as a customer.