Unhappy customer

I have placed a order with them on the 17th of September and have paid them for the item the same day. Since then i have been asking them for the progress of my order and they do not replay to my emails. On the 8th of October i have received an email from one of their customer service consultants only to realize that my order has since the 17th of September not been processed. Since the 8th of October nobody even bothered to contact me back to let me know what is going on