Underhanded, *********, *************. . . and other applicable negative terms

Made the mistake of giving these guys a try. TRUST ME, DON'T DO IT!!!

I was given the wrong item, and with chinese writing on the box. I requested a return, instead of having to wait months for the correct item, and was told I will need to pay a restocking fee of 35%. I, of course, declined, and accepted an exchange, expecting the correct item. It has been a month since I logged a return/exchange, and they have not even picked the incorrect item up yet! When I sent an email to complain, the consultant in charge was abrupt, giving me excuses about their courier, and threatening me with the restocking fee. It is your subcontractor, you need to deal with them. Don't complain to the client and act affronted when the client is unhappy. Get a different courier service to handle the matter, because at the rate you are losing customers, I don't expect you to be in business very long. We should all get together and report this company to the Ombudsman. I plan on doing that.

Note: Check their T&C's and Returns Policy! Their T&Cs states that the item may come in different packaging, aka possibly with chinese writing, etc. Additionally, it states that there is an applicable restocking fee of 35%, which the customer becomes liable for even if Reliable Store sends the wrong item and you request a refund....