Un-Reliable Online Store

I placed my order on the 27th April 2020 #8741 and received an emails with expected delivery date of Monday the 18th May 2020 and Friday 22nd May 2020,Today is the 27th May 2020 with no response to the countless number of times I have sent messages to the online site and email which state that they should respond within 48 hours... We understand that there nation is currently on lockdown however if an order has taken more than 15 working day to deliver, you need to advise the customer and respond to emails when they are sent, those are fundamental principles of any good and long standing customer... So after reading thought 90% of a the negative and embrassing reviews on Hellpeter, I hope I get my refund as my order has taken while over a month and I need a Tap in my house ASAP.. I thought that the reason for the existence of the Reliable Online Store is to find items that may not be found in SA but in my case this Tap Mixer is available in SA but it is ridiculously expensive and you were the only company offering the a reasonable price... When you do finally see my review and process a refund please consider the amount of time you have already delayed me and not make me wait another 10 working days to reflect in my account.. It's unfortunate how this business deal has gone so soar to soon while you have great items on ur site which we would have loved to purchase