The Reliable store are *******, ******s and ****mers!!!!!

I ordered typewriter ribbon on 26 December 2023. I even paid for shipping. I am yet to receive my package. They don’t acknowledge or respond to emails. I called their landline and am always number 24 that’s holding. I once held on for 50 minutes. Their call centre agents lie!!! I just want my money back now!!!! The don’t respond on messages sent via instagram or facebook. They are *******!!!