The reliable online store is EVERYTHING but reliable

On 23 May 2022, I purchased a gift for my nephew - the website said that I would receive my delivery within 5 - 10 working days.

After 10 days I got hold of Reliable Store and was told:

1. Shipping only takes place once the PayPal money has been reflected 2. Once the PayPal money has been reflected only then is the order made 3. Only once the order is then made are we made aware that this order is done internationally 4. We then receive an email saying that the product is being delivered but it's not it's leaving its international 'home' 5. Thereafter they say - when I've called - that shipping can take 7 - 10 working days BEFORE IT IS SENT OUT FOR DELIVERY LOCALLY 6. Local delivery - depending on who you use can also take 3 - 5 working days

In today's e-commerce world this is the shabbiest service of all; their website is not only misleading but blatant lies and their tracking service is done in an Asian language

When I complained again and asked for my money back I was told " please be advised that because your order has been procured with the supplier, you can either wait for the order to be delivered, or return it to the supplier for a full refund, or we can receive and return the order to the supplier and charge you 35% restocking fees to cover the return of the item to the supplier together with customs fees of returning the order."

It is 4 July and I still do not have this product and any discussion with The Reliable Store is as best challenging or worst utterly frustrating.

I am beyond shocked and disappointed in their lack of any care about their services, timeous delivery of items or their customers.