The name must be ironic

I bought my first item from them. Minutes after I found a similar item that was better value. I e-mailed customer service and asked if I could swop it out since the order hadn't been shipped yet. It was actually R4 cheaper and the customer service representative said it wouldn't be a problem, they could change it on their end.

I ask for an order confirmation and was told "noted, thank you". That was Monday, I e-mailed each day and got no response. I phoned and despite being "number 1 in the cue" for 20 min, no one answered the phone. Trying to cancel the order, get a refund and forget about this horrible company, but how, when there seems to be no way of contacting them...