Terrible Customer Service

Placed and paid for an order 26 Nov 2021. On 08 December 2022 I cancelled the order and requested a refund after I was informed that the order is still in China. Did so telephonically and via email. On the 3rd of January 2022 I received the package despite the cancellation and refund request. I then had to send the package back to reliable store at my own expense and have been waiting for the refund ever since. 10 months and counting, after numerous calls and emails. Just no explanation, no communication. The worst experience EVER!!!