stay away from reliable store

The most ********** service I have ever experienced. I am starting to think this is a ****. I ordered and paid on the 17 Feb 22. I simply cannot get hold of anyone. I have spent over R200 on airtime holding on listening to a pre recording thanking me for my patience. I have sent emails. I am at a loss. How do I get my money back or the item I purchased? how do I get hold of someone? Please.. don't order from them. its been a nightmare