****?

I have opened a ***** case at SAPS, after they are replying not on emails and phone. After my order in April 2021, I received a low quality and defective item after many reminders end of May 2021, requested to exchange, nothing happended for 6 weeks, not any reply. After I told them that I will open a ***** case they picked up the defective item through a courier and confirmed full refund within 3-10 days, not received anything after more than a month now. In the meantime I have found out that a friend made EXACTLY the same experience with them.