1 reviews | Active since Jan 2022
Report Rilable Store to commissioner at Consumer Protection Act and then you get a response.
Good afternoon Reliable Store
Thank you for your e-mail and the refund notification.
I have decided not to withdraw the complaint lodged with the commissioner from the Consumer Protection Act because of the scale at which clients from South Africa are being mislead and with the absence of Reliable Store making reasonable efforts to resolve complaints and responding with a positive outcome to the requests from clients.
I can however not accept Reliable Store’s apology for the following reasons:
- Deliberately ignoring several e-mails from me requesting an update. - Ignoring several of my requests sent from your contact page on your Reliable Store web page. - Making several phone calls to your store and eventually putting the phone down after holding for more than 10 minutes. (I have the phone records to prove it) - Ignoring my requests for assistance sent to your pages on Face Book and Instagram. - Creating an impression that Reliable Store provides products at low prices combined with quick service and best nationwide delivery.
I am not your only client whom have been mislead by Reliable Store and experienced the same non existing communication from Reliable Store. The following links proves that my experience with Reliable Store is not an exception, but a norm, which are in breach with the Consumer Protection Act:
Hello Peter – 484 reviews of which 423 revies is one star- extremely dissatisfied clients. https://www.hellopeter.com/reliable-store
Trust Pilot – 89% rated Reliable Store as bad. https://www.trustpilot.com/review/www.reliablestore.co.za
Face Book - please read the comments from clients in the posts you have made. I could only see one positive comment. https://www.facebook.com/ReliableStoreOnline/
Please share my reply e-mail with the directors of Reliable Store and Deal Hub (similar complaints from clients). I do hope they can resolve the problems and improve in their services or else they will face legal intervention.
The Commissioner at The National Consumer Commission of South Africa
41. (1) In relation to the marketing of any goods or services, the supplier must not, by
words or conduct—
(a) directly or indirectly express or imply a false, misleading or deceptive
representation concerning a material fact to a consumer;”
- Delivery policy
- Average transit times to Major City : 7 - 14 Business days
- Average transit times to Regional Areas : 7 - 15 Business days (Regional and Outlying areas are sent Through via Pep Store Paxi or Pargo collections at Clicks if client does not pay full regional area shipping)
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
The Commissioner at The National Consumer Commission of South Africa
41. (1) In relation to the marketing of any goods or services, the supplier must not, by
words or conduct—
(a) directly or indirectly express or imply a false, misleading or deceptive
representation concerning a material fact to a consumer;”
- Delivery policy
- Average transit times to Major City : 7 - 14 Business days
- Average transit times to Regional Areas : 7 - 15 Business days (Regional and Outlying areas are sent Through via Pep Store Paxi or Pargo collections at Clicks if client does not pay full regional area shipping)
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.