Reliable Store ****mers

I placed my order for a Kids Bug kit on 27/11/2023. It has now been 15 days, which is the average amount of days an order will take according to The Reliable store's shipping policy. Upon phoning the store, I not only had to wait 20 minutes to speak to a representative, but I was informed that my order was delayed by their supplier. This was not communicated to me what so ever - which is completely unacceptable. My order will now only be arriving within the week of Christmas. Needless to say I had to ask for a refund and make other arrangements for a Christmas gift. The reliable store is definitely unreliable and I would not recommend shopping with them. I will post a follow up review on how long it took to receive my refund after sending an email to cancel my order today. P.S. On true caller it states "Reliable store ****mers" and I think it's a very accurate description. Stay clear of the Reliable store if you want to avoid disappointment and very bad service.