Reliable store does not operate ethically or pay refunds

I purchased a SSD hard drive from Reliable Store on 23/02/204. After waiting for a while and not receiving the item within the stipulated time and no communication, I requested a cancellation on 10/03/2024.

I was advised that the cancellation had been noted and that a refund would be processed via PayPal within 10 working days on 12/03/204. They request payment via a card but would like to process refunds via PayPal which charges a fee for receiving money through their platform. Ethical?

I have followed up on both 26/03/2024 and 03/04/2024 regarding the status of the refund as it does not reflect in my PayPal account.

Today is 08/04/204 and I still have not even gotten a reply.

The person I dealt with is Fumani Nkuna.