LS
Leroy S
1 reviews | Active since May 2019
29 May 2019, 19:53
Reliable Store ...............DO NOT BUY ANYTHING FROM THEM EVER!!!!!!!!!!!
DO NOT BUY ANYTHING FROM THIS ONLINE STORE I have placed an order on the 8th of May got my confirmation saying that I will receive tracking details for my order in 3 working days I was fine with that 3 working days turned into 2 weeks not a word not a email nothing I decided to call and asked what was going on so I did gave them my order number and asked them to check for me they asked if they can call me back I said its fine 4 hours later still no call so I called them back the same lady I spoke to over the phone asked again for the order number so I was like OK so what did you do with it the first time I called surely you were to check it for me right......wrong She asked another someone else in the back to have a look to see what happened with my order so clearly they never checked the first time I called Now they give me a long story about customs and this and that but it does not state on the site that they have to import the product from overseas If that was the case I could have ordered from Amazon I told them that I need that item urgent and I they could not supply me they need to refund me I emailed my banking details and they said they will let me know when they processed the refund and send me a POP THAT WAS ON THE 22 OF MAY STILL NO REFUND AND NO EMAIL FROM THEM This was my first and last time I ever deal with NOT SO RELIABLE STORE
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Replies (3)
Reliable Store's replyOfficial
29 May 2019, 21:50Hi Leroy. Apologies for the inconvenience. However, the site clearly states that items are international, and second we confirmed with you that we experienced custom delays, 3rd you cancelled before the deadline, and we do state in the terms of service that any refunds will take up to 7 business days. We do try our best service everyone to the best of our abilities, that said not everything is within our control, that includes issues such as customs delays. An email was sent the following day after your purchase to highlight the delivery process, this creates an ideal opportunity for a client to cancel, if client was not aware of the delivery times and wished to receive product urgently. We received your charger days ago, but did not send it as you had made it clear that you wished to cancel. We do plead with any one who wishes to make a purchase in the future to go through the delivery times, and understand that we cannot control all aspects of the delivery, we are affected by things such as bad weather, SARS, etc, we do cover that risk on behalf of our clients by providing a full refund if the client perhaps wishes to cancel the transaction. We now have an amazing clearance agency, so over 99% of our parcels are cleared with SARS before they even land in Kempton Park reducing our delivery times to just under 8 business days.
Reliable Store's reply29 May 2019, 21:50
Official
Hi Leroy. Apologies for the inconvenience. However, the site clearly states that items are international, and second we confirmed with you that we experienced custom delays, 3rd you cancelled before the deadline, and we do state in the terms of service that any refunds will take up to 7 business days. We do try our best service everyone to the best of our abilities, that said not everything is within our control, that includes issues such as customs delays. An email was sent the following day after your purchase to highlight the delivery process, this creates an ideal opportunity for a client to cancel, if client was not aware of the delivery times and wished to receive product urgently. We received your charger days ago, but did not send it as you had made it clear that you wished to cancel. We do plead with any one who wishes to make a purchase in the future to go through the delivery times, and understand that we cannot control all aspects of the delivery, we are affected by things such as bad weather, SARS, etc, we do cover that risk on behalf of our clients by providing a full refund if the client perhaps wishes to cancel the transaction. We now have an amazing clearance agency, so over 99% of our parcels are cleared with SARS before they even land in Kempton Park reducing our delivery times to just under 8 business days.
LS
Leroy S's updateReviewer Update
29 May 2019, 22:28Please no such email was ever sent to me to make me aware of anything
LS
Leroy S's update29 May 2019, 22:28
Reviewer Update
Please no such email was ever sent to me to make me aware of anything
LS
Leroy S's updateReviewer Update
29 May 2019, 22:45 Hello Leroy, We just wanted to take a second to thank you for your business, and your recent purchase from my store. If you have any questions or if there is anything else I can help you with, please reach out to us without hesitation. Delivery times Please allow us 1 to 3 business days (excluding weekends and public holidays) for processing. Tracking number will under normal circumstance be available on day 3.
(I waited 2 weeks and had to call you myself)
Although we thrive to ensure tracking number is received within this period, in some cases the tracking number may be delayed by a day or 2, this has no effect on the delivery time.
(Still waiting) have not received nothing Delivery will take on average 5 to 8 working days, that excludes weekend and public holidays (Direct Store Orders)
(NO COMMUNICATION TO INFORM THE CUSTOMER ON WHATS HAPPENING)
Bid or Buy orders will take between 7 to 14 working days. In order to qualify for warranty and returns, please keep the seal that your package came in. (Sticker with your name and address on the black plastic cover) This serves as a receipt from purchasing from our store. Thank you again. Cheers, Reliable Store Team Reliable Store www.reliablestore.co.za *** *** (whatsapp and Cellphone) ***
All I want to know is when I will receive my refund so I can be done with you.
(I waited 2 weeks and had to call you myself)
Although we thrive to ensure tracking number is received within this period, in some cases the tracking number may be delayed by a day or 2, this has no effect on the delivery time.
(Still waiting) have not received nothing Delivery will take on average 5 to 8 working days, that excludes weekend and public holidays (Direct Store Orders)
(NO COMMUNICATION TO INFORM THE CUSTOMER ON WHATS HAPPENING)
Bid or Buy orders will take between 7 to 14 working days. In order to qualify for warranty and returns, please keep the seal that your package came in. (Sticker with your name and address on the black plastic cover) This serves as a receipt from purchasing from our store. Thank you again. Cheers, Reliable Store Team Reliable Store www.reliablestore.co.za *** *** (whatsapp and Cellphone) ***
All I want to know is when I will receive my refund so I can be done with you.
LS
Leroy S's update29 May 2019, 22:45
Reviewer Update
Hello Leroy, We just wanted to take a second to thank you for your business, and your recent purchase from my store. If you have any questions or if there is anything else I can help you with, please reach out to us without hesitation. Delivery times Please allow us 1 to 3 business days (excluding weekends and public holidays) for processing. Tracking number will under normal circumstance be available on day 3.
(I waited 2 weeks and had to call you myself)
Although we thrive to ensure tracking number is received within this period, in some cases the tracking number may be delayed by a day or 2, this has no effect on the delivery time.
(Still waiting) have not received nothing Delivery will take on average 5 to 8 working days, that excludes weekend and public holidays (Direct Store Orders)
(NO COMMUNICATION TO INFORM THE CUSTOMER ON WHATS HAPPENING)
Bid or Buy orders will take between 7 to 14 working days. In order to qualify for warranty and returns, please keep the seal that your package came in. (Sticker with your name and address on the black plastic cover) This serves as a receipt from purchasing from our store. Thank you again. Cheers, Reliable Store Team Reliable Store www.reliablestore.co.za *** *** (whatsapp and Cellphone) ***
All I want to know is when I will receive my refund so I can be done with you.
(I waited 2 weeks and had to call you myself)
Although we thrive to ensure tracking number is received within this period, in some cases the tracking number may be delayed by a day or 2, this has no effect on the delivery time.
(Still waiting) have not received nothing Delivery will take on average 5 to 8 working days, that excludes weekend and public holidays (Direct Store Orders)
(NO COMMUNICATION TO INFORM THE CUSTOMER ON WHATS HAPPENING)
Bid or Buy orders will take between 7 to 14 working days. In order to qualify for warranty and returns, please keep the seal that your package came in. (Sticker with your name and address on the black plastic cover) This serves as a receipt from purchasing from our store. Thank you again. Cheers, Reliable Store Team Reliable Store www.reliablestore.co.za *** *** (whatsapp and Cellphone) ***
All I want to know is when I will receive my refund so I can be done with you.