RELIABLE ONLINE STORE - UNRELIABLE!!!

Ordered a photo album through RELIABLE ONLINE STORE on 27 January 2022. Chose to order from them instead of directly from Amazon as I thought it would arrive earlier. After placing the order I received an email with the tracking number. Courier company is an overseas company, impossible to contact them directly as their website is not in English. Contacted Reliable Online Store which is a South African company. Was informed that due to Chinese Lunar Year tracking details would only be updated after 7 Feb 2022. I requested for the order to be cancelled, was informed in writing that there would be a cancellation fee. I advised for them to go ahead with cancel and refund difference to my bank account. To date, no refund and no photo album.

Rather order directly from Amazon!