MS
Mona S
1 reviews | Active since May 2019
14 Aug 2019, 11:18
Reliable not so reliable with answering emails and delivering packages
ORDERED TAPS FROM RELIABLE STORE AND ORDER CONFIRMED 31 JULY. PARCEL TRACKING REFLECTS AS DELIVERED TO CLIENT 6 AUGUST. I HAVE STILL NOT RECEIVE ANYTHING AND MY DAILY EMAILS ARE IGNORED.
Helpful (0)
Replies (3)0
Replies (3)
Reliable Store's replyOfficial
14 Aug 2019, 11:52HI Mona
Driver struggling with your address courier returned parcel and we have subsequently sent parcel with our own driver to deliver straight to you.
Apologies for the delay.
Regards
Driver struggling with your address courier returned parcel and we have subsequently sent parcel with our own driver to deliver straight to you.
Apologies for the delay.
Regards
Reliable Store's reply14 Aug 2019, 11:52
Official
HI Mona
Driver struggling with your address courier returned parcel and we have subsequently sent parcel with our own driver to deliver straight to you.
Apologies for the delay.
Regards
Driver struggling with your address courier returned parcel and we have subsequently sent parcel with our own driver to deliver straight to you.
Apologies for the delay.
Regards
Reliable Store's replyOfficial
16 Aug 2019, 11:51Good day Mona
Please confirm receipt of your package.
Kind Regards
Please confirm receipt of your package.
Kind Regards
Reliable Store's reply16 Aug 2019, 11:51
Official
Good day Mona
Please confirm receipt of your package.
Kind Regards
Please confirm receipt of your package.
Kind Regards
MS
Mona S's updateReviewer Update
01 Oct 2019, 08:13After complaining on Hello Peter I immediately got a response. Sadly the products was not as advertised and I send both items back within the prescribed time. As I mentioned in my email to them that I am returning the one product and then decided to return both, I only received a refund of the one product although both was returned. I then contacted them and received emails back indicating that they will have to manually refund the second item it is now 6 weeks later and I still have not received my balance.
MS
Mona S's update01 Oct 2019, 08:13
Reviewer Update
After complaining on Hello Peter I immediately got a response. Sadly the products was not as advertised and I send both items back within the prescribed time. As I mentioned in my email to them that I am returning the one product and then decided to return both, I only received a refund of the one product although both was returned. I then contacted them and received emails back indicating that they will have to manually refund the second item it is now 6 weeks later and I still have not received my balance.