Reliable, I think not!

Ordered 2 products, on the website, all seemed to go smoothly, the invoice was visible, and there was a tracking number on their site, but when you enter that number to track the order, it brings up details of some other order (not mine) that was delivered before I had even ordered mine.

The first query I sent them I received a response within a day or so, but subsequent attempts to contact them by both phone and email have been ignored, I have heard nothing from them, there has been no change to the info on the site, the order remains 'unfulfilled' it has now been over a month... hope of it arriving is dwindling fast, and I have started trying to figure out what the next steps might be.