Poor after sales service

I purchased an item from Reliable Store in August 2020. Keeping in mind that the Covid pandemic could have an impact on delivery, I accepted that my package might take some time to arrive.

My order took just shy of a month to arrive and this was almost withing the stipulated time frame. Updates on the progress could have been a little better.

On arrival I opened my package only to find that a part of my item was not shipped along with it, rendering my item usefulness.

On 9 September I immediately sent on an email informing them. I also followed this up by a phone call where I was asked to please pass on a photo of the package I received so that it could be escalated immediately. It is now a week later with multiple unanswered phone call attempts and unanswered requests for updates on my emails.

This type of service makes it hard to try and support South African companies trying to create jobs where a direct order from the supplier might have been heaps faster and correct.