Poooooorrr customer service

On the 5th May 2020 I paid for an order and was confirmed.

Been patient while waiting for my delivery and checked the progress daily (after receiving my tracking number on the 19th May 2020).

On the tracker, my order says it was delivered the 26th May 2020, I received nothing.

I then contacted them telling them this, but no real response, just an automated one.

I’d like a refund or my order, but they are non responsive.