Pathetic service from Reliable Online Store, Constantia Kloof, 1709

Order Nr. : 48298:

I placed an order for a pair of yellow active shoes on 06 August 2022, and waited for a few weeks for the shoes to arrive, which was eventually delivered on 28 September 2022 (or thereabouts).

My 1st complaint was raised on 30 September 2022 about the order received. Thereafter, I sent a follow up complaint on 05 October 2022 to Nombulelo with the photos of the item delivered.

13 October 2022: I sent another email to Nombulelo to confirm when the collection would be done.

25 November 2022, after not having any further communication from Reliable Store, I got an email from Primrose followin a complaint I logged, and I sent the feedback to her.

29 November 2022: The item was finally collected by Wendall Kundon at 08:57.

05 December 2022 : I sent a follow up email to Primrose to confirm what is happening.

06 December 2022: After no response from Primrose, I called in to the *** number, and after 3 failed attempts at getting through, I finally spoke to Mpho at 14:27 regarding the collection that was done, and what the status is. He advised me that the item was not yet received by Reliable Store, and that deliveries take place on a Friday only. So, the MIGHT receive the item only this Friday (08/12/22).

Now, at this point I am beyond upset. I am SO ANGRY at this online store, that I will NEVER EVER recommend the service to anybody!!!

I am further going to log a complaint with the Consumer Protector (as is my right to do) since Reliable store now has both the item I bought AND my money I paid for the item! And with feedback being as slow as it has been during this disgusting online shopping experience, I doubt that this matter will be resolved before end of 2022!!!

A note to those reading this: DON'T EVER USE RELIABLE STORE FOR ONLINE SHOPPING!!!!