order cancelled due to goods not delivered, nor ETA supp****

On 2024/04/08 I placed an online order for a magnetic solenoid JF-0826B 12V. On 2024/04/29 I queried an ETA. On 2024/04/29 I get an automated answer from you that you will reply with 48hrs. On 2024/04/30 I get an e-mail informing me that the order has been processed, still no ETA. On 2024/04/30 I promptly query again about an ETA. On 2024/04/30 I get a reply from you stating that ETA will be provide as soon as tracking has been allocated On 2024/04/30 I try and place a test order for the very same article, I’m provided with an ETA of 7 days, so I don’t understand the delay. On 2024/05/07 I query again about an ETA, On 2024/05/17 I personally visited your office with the request for the order to be cancelled and refunded. On 2024/05/17 the required bank letter for the account was promptly provided to you. Receipt thereof was confirmed by you. On 2024/05/17 I was informed via mail that processing takes place between 7-10 business days of which we have now day 8 On 2024/05/30 I was calling ***, being put into a music waiting loop for 46mins, still no reply.

The outstanding amount to be refunded is R 508.99