Online store takes money but does not have the goods

Placed our order, got a confirmation from pay fast that payment was made.

No communication from Reliable stores to confirm the order.

Tried calling the store, lines only ring, no one answers.

Finally got a hold of them, asked for my refund but the manager needed authority to process a refund, which I was told with payfast takes “14 working days”. I insisted on a refund immediately!

Just got a email from payfast confirming refund. Worst online shopping experience ever.

They don’t have any stock, appear to be ordering on payment. Hence the long lead times.

Warehouse manager : Catherine Customer service : Regine