SD
Susanne D
1 reviews | Active since Aug 2010
09 Oct 2023, 17:34
Nothing reliable about Reliable Store
Do not touch this store. I waited since end of August to receive my product- a hot/cold water bidet unit for the toilet for which I paid R 1357.99. Today a parcel arrived - a totally different model, much cheaper and something "resembling" it on their website for R 494.99 however still not with exactly the same design and lower specs. I feel I have been duped and I request a full refund now. What frustrates the hell out of me is that I can not even phone them- their line is deliberately ? never connecting me. I keep you posted if I succeed- otherwise I consider opening a case against *****
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Susanne D's updateReviewer Update
10 Oct 2023, 15:41https://www.zoominfo.com/pic/reliable-store/*** Here is a list of people who are associated with this **** company..
SD
Susanne D's update10 Oct 2023, 15:41
Reviewer Update
https://www.zoominfo.com/pic/reliable-store/*** Here is a list of people who are associated with this **** company..
SD
Susanne D's updateReviewer Update
13 Nov 2023, 16:22Update on 13.11. I fought hard and I fought daily especially since I learnt about their modus operandi
Business / **** model of We Build Property T/A Reliable Store Reliable Store in detail:
"Note that Reliable Store is enabled by PayFast. Payfast is their 3rd Party credit card payment gateway service – Payfast is legally responsible to ensure consumers are protected.
If you have been ****med by Reliable Store request a refund directly from Payfast as PayFast are governed by Financial Services Authority and have an obligation to ensure that their systems are not used *****ulently, which it is in this case.
Reliable Store Modus-Operandi explained below:
1. We Build Property T/A Reliable Store promotes products and services for which they have no intention of delivering – despite stating that their delivery timeframe is 15 days.
2. Their “Business / **** Model” is based on delaying tactics to frustrate customers into cancelling an order to get the 35% cancellation fee, which is likely more than their profit margins anyways. This modus-operandi is supported by inaccessible contact details, and evasive communications.
a. They are not accessible via telephone numbers specified, allowing it to be on hold endlessness only to eventually get cut off;
b. Customers are left with no resort but to email them, to which responses are only made at most twice a week, with generic responses;
c. These delaying tactics goes into weeks and months, conveniently allowing certain consumer refunds and statute policies to lapse.
3. In order to maintain a front of legitimacy with banks and the consumer, We Build Property T/A as Reliable Store will on occasion dispatch goods in order to obtain a POD i.e. Proof of Delivery.
a. Goods delivered to customers by them are incorrect or partial orders, however the POD’s do not contain the actual product details except for the fact that the client signed for “goods”. These POD’s are then used to justify to the customer that delivery was made when it fact it was erroneously made with incorrect products on purpose.
4. This leads to frustrated customers who finally request a “Refund” that We Build Property T/A Reliable Store has been delaying them for to get to this point.
a. We Build Property T/A Reliable Store then request a cancellation fee of up to 35% and may also justify it on the basis of:
i. Customers signing and / or receipt of incorrect goods, or
ii. The fact that the customer is now unwilling to wait indefinitely - well past the 15 day SLA for delivery;
iii. Or that the goods have been “shipped”, which is proven by them through a tracking number from aboard (China) that actually doesn’t work;
iv. They subsequently pay over to the exhausted customer the refunded balance (65%) directly – thus leaving 3rd party providers such as yourselves out of the loop.
v. They make up to 35% of total order value through this **** resulting in customers losing considerable money"
So I took it up with Payfast who said they are not responsible being only the payment platform provider. I cced them the chat script with Payfast next to a threat that the next email will be from my lawyer. Today I received a full refund. NEVER AGAIN !!!
So I took it up with Payfast who said they are not responsible being only the payment platform provider. I cced them the chat script with Payfast next to a threat that the next email will be from my lawyer. Today I received a full refund. NEVER AGAIN !!!
SD
Susanne D's update13 Nov 2023, 16:22
Reviewer Update
Update on 13.11. I fought hard and I fought daily especially since I learnt about their modus operandi
Business / **** model of We Build Property T/A Reliable Store Reliable Store in detail:
"Note that Reliable Store is enabled by PayFast. Payfast is their 3rd Party credit card payment gateway service – Payfast is legally responsible to ensure consumers are protected.
If you have been ****med by Reliable Store request a refund directly from Payfast as PayFast are governed by Financial Services Authority and have an obligation to ensure that their systems are not used *****ulently, which it is in this case.
Reliable Store Modus-Operandi explained below:
1. We Build Property T/A Reliable Store promotes products and services for which they have no intention of delivering – despite stating that their delivery timeframe is 15 days.
2. Their “Business / **** Model” is based on delaying tactics to frustrate customers into cancelling an order to get the 35% cancellation fee, which is likely more than their profit margins anyways. This modus-operandi is supported by inaccessible contact details, and evasive communications.
a. They are not accessible via telephone numbers specified, allowing it to be on hold endlessness only to eventually get cut off;
b. Customers are left with no resort but to email them, to which responses are only made at most twice a week, with generic responses;
c. These delaying tactics goes into weeks and months, conveniently allowing certain consumer refunds and statute policies to lapse.
3. In order to maintain a front of legitimacy with banks and the consumer, We Build Property T/A as Reliable Store will on occasion dispatch goods in order to obtain a POD i.e. Proof of Delivery.
a. Goods delivered to customers by them are incorrect or partial orders, however the POD’s do not contain the actual product details except for the fact that the client signed for “goods”. These POD’s are then used to justify to the customer that delivery was made when it fact it was erroneously made with incorrect products on purpose.
4. This leads to frustrated customers who finally request a “Refund” that We Build Property T/A Reliable Store has been delaying them for to get to this point.
a. We Build Property T/A Reliable Store then request a cancellation fee of up to 35% and may also justify it on the basis of:
i. Customers signing and / or receipt of incorrect goods, or
ii. The fact that the customer is now unwilling to wait indefinitely - well past the 15 day SLA for delivery;
iii. Or that the goods have been “shipped”, which is proven by them through a tracking number from aboard (China) that actually doesn’t work;
iv. They subsequently pay over to the exhausted customer the refunded balance (65%) directly – thus leaving 3rd party providers such as yourselves out of the loop.
v. They make up to 35% of total order value through this **** resulting in customers losing considerable money"
So I took it up with Payfast who said they are not responsible being only the payment platform provider. I cced them the chat script with Payfast next to a threat that the next email will be from my lawyer. Today I received a full refund. NEVER AGAIN !!!
So I took it up with Payfast who said they are not responsible being only the payment platform provider. I cced them the chat script with Payfast next to a threat that the next email will be from my lawyer. Today I received a full refund. NEVER AGAIN !!!